> ## Documentation Index
> Fetch the complete documentation index at: https://kmerhosting.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> Prepare a KmerHosting support request with the information needed for fast diagnosis.

Use the support page or current support email path when self-service documentation does not resolve the issue.

<Frame caption="The public support page routes users toward the correct contact path.">
  <img src="https://mintcdn.com/kmerhosting-a736a8a9/qmzUGdL1AajWuhXn/images/screenshots/support-page.png?fit=max&auto=format&n=qmzUGdL1AajWuhXn&q=85&s=eb3582512cc27c4cb9cec15006f1b051" alt="The public support page routes users toward the correct contact path." width="1600" height="900" data-path="images/screenshots/support-page.png" />
</Frame>

<Frame caption="A useful support request includes a narrow problem statement and operational context.">
  <img src="https://mintcdn.com/kmerhosting-a736a8a9/qmzUGdL1AajWuhXn/images/screenshots/open-ticket-page.png?fit=max&auto=format&n=qmzUGdL1AajWuhXn&q=85&s=9a148cfa6a7cf0b940dc19e6aea467ba" alt="A useful support request includes a narrow problem statement and operational context." width="1600" height="900" data-path="images/screenshots/open-ticket-page.png" />
</Frame>

## Include

* Account email or customer ID.
* Service type and service ID.
* Domain or hostname.
* Order, invoice, or transaction reference when relevant.
* Exact timestamp and timezone.
* Expected result and actual result.
* Reproduction steps.
* A sanitized screenshot or log excerpt.

## Never include

* Passwords.
* API keys.
* Session cookies.
* KYC documents.
* Private keys.
* Complete database dumps.