> ## Documentation Index
> Fetch the complete documentation index at: https://kmerhosting.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund policy

> This page explains how to request a refund. Exact eligibility depends on the official policy.

This page explains how to request a refund. Exact eligibility depends on the official policy.

## Official document

See the official version at `https://kmerhosting.com/refund-policy`.

## Before opening a request

Prepare:

* the account email;
* the order or invoice ID;
* the affected service;
* the date of the event;
* useful evidence without passwords or secrets.

<Warning>
  If this documentation page differs from the official legal document, the official legal document takes precedence.
</Warning>