> ## Documentation Index
> Fetch the complete documentation index at: https://kmerhosting.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# SLA

> This page describes availability and support principles. Exact commitments must be confirmed in the official SLA document.

This page describes availability and support principles. Exact commitments must be confirmed in the official SLA document.

## Official document

See the official version at `https://kmerhosting.com/service-level-agreement`.

## Before opening a request

Prepare:

* the account email;
* the order or invoice ID;
* the affected service;
* the date of the event;
* useful evidence without passwords or secrets.

<Warning>
  If this documentation page differs from the official legal document, the official legal document takes precedence.
</Warning>