> ## Documentation Index
> Fetch the complete documentation index at: https://kmerhosting.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Incidents

> Interpret service incidents and provide useful account-specific evidence.

An incident is an unplanned degradation or outage affecting one or more platform components.

## During an incident

* Avoid repeated destructive retries.
* Preserve exact error messages and timestamps.
* Check whether payments, provisioning, or DNS changes may complete later.
* Do not create duplicate orders or top-ups without verifying state.
* Follow the status-page updates.

## After recovery

Verify account credit, invoice state, order state, service activation, DNS, and application health. Contact support when an account-specific record remains inconsistent.