Account status

Understand the account status card and the actions that can block or unlock platform operations.

The account status card summarizes whether the customer account is ready for normal operation or requires an action such as onboarding, email verification, or KYC review.

The dashboard status card should be checked before troubleshooting blocked account actions.

What status affects

Depending on platform policy, an incomplete or restricted account can affect order activation, payment review, access to certain services, or operational support.

Recommended response

1. Open the action shown by the status card.
2. Complete the requested flow using accurate information.
3. Wait for review when the status is pending.
4. Avoid submitting duplicate documents or creating duplicate accounts.
5. Contact support with the customer ID and submission timestamp if the state does not change after the expected review period.