Refund policy

This page explains how to request a refund. Exact eligibility depends on the official policy.

This page explains how to request a refund. Exact eligibility depends on the official policy.

Official document

See the official version at https://kmerhosting.com/refund-policy.

Before opening a request

Prepare:

• the account email;
• the order or invoice ID;
• the affected service;
• the date of the event;
• useful evidence without passwords or secrets.

If this documentation page differs from the official legal document, the official legal document takes precedence.