Incidents

Interpret service incidents and provide useful account-specific evidence.

An incident is an unplanned degradation or outage affecting one or more platform components.

During an incident

• Avoid repeated destructive retries.
• Preserve exact error messages and timestamps.
• Check whether payments, provisioning, or DNS changes may complete later.
• Do not create duplicate orders or top-ups without verifying state.
• Follow the status-page updates.

After recovery

Verify account credit, invoice state, order state, service activation, DNS, and application health. Contact support when an account-specific record remains inconsistent.