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KmerHosting uses the public login page for both the website and the customer console. After a successful login, the browser is redirected to console.kmerhosting.com.
The login page supports credentials and configured social providers.

The login page supports credentials and configured social providers.

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Shared session behavior

The production session cookie is scoped to the KmerHosting parent domain so kmerhosting.com and console.kmerhosting.com recognize the same authenticated session. If the public homepage shows a profile but the console returns to login, remove stale site cookies for both hosts and sign in again.

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Password recovery

Password recovery starts with the email address attached to the customer account.

Password recovery starts with the email address attached to the customer account.

  1. Open kmerhosting.com/forgot-password.
  2. Enter the account email address.
  3. Follow the reset message.
  4. Choose a new password that is not used for DirectAdmin, VPS root, email, or API keys.

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Safe troubleshooting

  • Verify the browser is not blocking cookies for KmerHosting.
  • Test in a private window to separate current behavior from stale cookies.
  • Confirm the system clock is correct.
  • Do not copy session cookies into scripts or support messages.