Refunds

Understand how to request review of a KmerHosting payment or service charge.

Refund eligibility depends on the applicable service terms, provisioning state, payment method, and the reason for the request.

Prepare the request

Include the account email, order number, invoice number, payment reference, amount, currency, date, and a concise explanation.

Do not create duplicate payments

When a payment appears delayed, verify the provider status and account credit before paying again. A delayed webhook can make a successful payment appear pending temporarily.

Processing

External payment providers can require additional time to return funds after KmerHosting approves a refund. Keep the original payment method active until processing is complete.